/* Flozic Admin — Slate Pro design system (live build) */
:root{
  --bg:#f8fafc; --panel:#ffffff; --ink:#0f172a; --muted:#64748b; --line:#e7ebf0;
  --side:#0b1220; --side2:#131c30; --sideink:#9fb0c9; --sideact:#1e293b;
  --brand:#2563eb; --brand2:#3b82f6; --brand-soft:#dbeafe;
  --ok:#16a34a; --bad:#dc2626; --warn:#d97706;
  --r:10px; --shadow:0 1px 2px rgba(15,23,42,.04),0 1px 3px rgba(15,23,42,.06);
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;background:var(--bg);color:var(--ink);font-size:14px;-webkit-font-smoothing:antialiased}
a{text-decoration:none;color:inherit}
button{font-family:inherit}

/* minmax(0,1fr) — NOT plain 1fr — so the content column can shrink below its
   min-content width. A bare 1fr track defaults to a min of auto (=min-content),
   which lets wide tables (nowrap action cells, long emails) blow the column past
   the viewport and push the whole page off-screen. minmax(0,…) caps that so the
   inner .tablewrap{overflow-x:auto} scrolls the table instead. */
.app{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:100vh}

/* ---------- Sidebar ---------- */
.side{background:var(--side);color:var(--sideink);position:sticky;top:0;height:100vh;overflow:auto;padding-bottom:24px}
.side::-webkit-scrollbar{width:8px}
.side::-webkit-scrollbar-thumb{background:#1e2a44;border-radius:8px}
.side .brand{display:flex;align-items:center;gap:10px;padding:18px 20px;border-bottom:1px solid rgba(255,255,255,.06);position:sticky;top:0;background:var(--side);z-index:1;cursor:pointer;text-decoration:none;color:inherit}
.side .logo{width:34px;height:34px;border-radius:9px;background:#000;display:grid;place-items:center;flex:0 0 auto;box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}
.side .logo svg{width:25px;height:25px;display:block}
.side .brand b{color:#fff;font-size:15px;line-height:1.1}
.side .brand span{font-size:11px;color:#64748b;display:block;margin-top:1px}
.side .grp{padding:16px 14px 4px;font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:#475569;font-weight:700}

.side nav{display:flex;flex-direction:column}
.side nav a{display:flex;align-items:center;gap:11px;padding:9px 14px;margin:1px 8px;border-radius:8px;color:var(--sideink);font-weight:500;font-size:13.5px;cursor:pointer}
.side nav a svg{width:17px;height:17px;stroke:#64748b;fill:none;stroke-width:2;flex:0 0 auto}
.side nav a:hover{background:var(--side2);color:#e2e8f0}
.side nav a:hover svg{stroke:#94a3b8}
.side nav a.active{background:var(--sideact);color:#fff;box-shadow:inset 3px 0 0 var(--brand)}
.side nav a.active svg{stroke:#60a5fa}
.side nav a .ct{margin-left:auto;font-size:11px;color:#7c8aa6;font-weight:600;background:rgba(148,163,184,.12);padding:1px 7px;border-radius:20px}

/* "key" = a few important shortcuts, lifted above the muted default items with a
   brand-blue icon + brighter/bolder label. Layers under .active (no bg/bar clash).
   Easy to revert: delete these two rules + the class="key" attrs in index.html. */
.side nav a.key{color:#e2e8f0;font-weight:600}
.side nav a.key svg{stroke:#60a5fa}

/* submenu */
.side nav .sub{margin:0}
.side nav .has-sub{display:flex;align-items:center;gap:11px;width:calc(100% - 16px);margin:1px 8px;padding:9px 14px;border-radius:8px;background:none;border:0;color:var(--sideink);font-weight:500;font-size:13.5px;cursor:pointer;text-align:left}
.side nav .has-sub svg{width:17px;height:17px;stroke:#64748b;fill:none;stroke-width:2;flex:0 0 auto}
.side nav .has-sub:hover{background:var(--side2);color:#e2e8f0}
.side nav .has-sub .ct{margin-left:auto;font-size:11px;color:#7c8aa6;font-weight:600;background:rgba(148,163,184,.12);padding:1px 7px;border-radius:20px}
.caret{width:0;height:0;border-left:5px solid currentColor;border-top:4px solid transparent;border-bottom:4px solid transparent;opacity:.55;transition:transform .15s ease;margin-left:auto;flex:0 0 auto}
.has-sub .ct ~ .caret{margin-left:7px}
.sub.open > .has-sub .caret{transform:rotate(90deg)}
.sub.open > .has-sub{color:#e2e8f0}
.sub ul{list-style:none;margin:1px 0 3px;padding:0;max-height:0;overflow:hidden;transition:max-height .22s ease}
.sub.open ul{max-height:460px}
.side nav .sub ul a{padding:7px 14px 7px 44px;font-size:13px;color:#8295b3;margin:1px 8px}
.side nav .sub ul a:hover{background:var(--side2);color:#e2e8f0}
.side nav .sub ul a.active{background:var(--sideact);color:#fff;box-shadow:inset 3px 0 0 var(--brand)}

.side nav a.ext .extico{margin-left:auto;font-style:normal;opacity:.5;font-size:12px}
.side nav a.ext .extico::before{content:'\2197'}

/* ---------- Workspace switcher (Admin vs Help Desk) ---------- */
.side .wsswitch{display:flex;gap:6px;padding:12px 12px 8px;position:sticky;top:71px;background:var(--side);z-index:1}
.side .ws-tab{flex:1;display:flex;align-items:center;justify-content:center;gap:7px;padding:8px 6px;border-radius:8px;background:var(--side2);color:#8295b3;font-weight:600;font-size:12.5px;cursor:pointer;text-decoration:none}
.side .ws-tab svg{width:16px;height:16px;stroke:#64748b;fill:none;stroke-width:2;flex:0 0 auto}
.side .ws-tab:hover{color:#e2e8f0}
.side .ws-tab.ws-on{background:var(--sideact);color:#fff;box-shadow:inset 0 0 0 1px rgba(96,165,250,.35)}
.side .ws-tab.ws-on svg{stroke:#60a5fa}
/* only the active workspace's nav pane is visible */
.side .wspane{display:none}
.side .wspane.ws-show{display:block}

/* ---------- Main ---------- */
.main{display:flex;flex-direction:column;min-width:0}
.top{display:flex;align-items:center;gap:14px;padding:13px 26px;background:linear-gradient(180deg,rgba(255,255,255,.94),rgba(248,250,252,.86));backdrop-filter:blur(10px) saturate(1.35);-webkit-backdrop-filter:blur(10px) saturate(1.35);border-bottom:1px solid var(--line);box-shadow:0 6px 22px -16px rgba(15,23,42,.35);position:sticky;top:0;z-index:20}
.burger{display:none;background:none;border:0;color:var(--ink);cursor:pointer;padding:4px;align-items:center}
.burger svg{width:22px;height:22px;stroke:currentColor}
.crumb{font-size:13px;color:var(--muted);white-space:nowrap;font-weight:500;letter-spacing:.01em}
.crumb b{color:var(--ink);font-weight:700}
/* Top-bar date range reads as one segmented control (label · dates · Apply) */
.rangewrap{display:flex;align-items:center;gap:7px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:4px 5px 4px 12px;box-shadow:var(--shadow);transition:border-color .15s,box-shadow .15s}
.rangewrap.hide{display:none}
.rangewrap:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
.rangewrap .rl{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.rangewrap .dash{color:var(--muted)}
/* Unified date-range picker — identical look in the funnel panel and the
   Customers panel, so every range control reads as one component. */
.rangewrap input[type=date],.frange input[type=date],.crange input[type=date]{border:1px solid var(--line);background:var(--bg);border-radius:8px;padding:7px 10px;font-size:13px;color:var(--ink);font-family:inherit}
.rangewrap input[type=date]:focus,.frange input[type=date]:focus,.crange input[type=date]:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
/* …but inside the top bar the dates sit flush within the pill (no inner borders) */
.top .rangewrap input[type=date]{border:0;background:transparent;border-radius:6px;padding:5px 6px;box-shadow:none}
.top .rangewrap input[type=date]:focus{outline:0;border:0;box-shadow:none}
#applyRange{background:var(--brand);border-color:var(--brand);color:#fff;box-shadow:0 1px 2px rgba(37,99,235,.28)}
#applyRange:hover{background:#1d4ed8;border-color:#1d4ed8}
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 13px;font-size:13px;font-weight:600;color:#334155;cursor:pointer}
.btn:hover{background:#f8fafc}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:#1d4ed8}
.btn.sm{padding:7px 12px;font-size:12.5px}
.btn.ghost{background:transparent;border-color:transparent;color:var(--muted)}
.btn.ghost:hover{background:#f1f5f9;color:#334155}
.ava{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--brand2),var(--brand));display:grid;place-items:center;color:#fff;font-weight:700;flex:0 0 auto;box-shadow:0 0 0 1px rgba(37,99,235,.18),0 4px 10px -2px rgba(37,99,235,.4);transition:transform .15s,box-shadow .15s}

/* account menu (top-right) */
.usermenu{position:relative;flex:0 0 auto}
.usermenu .ava{border:0;cursor:pointer;font-family:inherit;font-size:14px}
.usermenu .ava:hover{transform:translateY(-1px);box-shadow:0 0 0 1px rgba(37,99,235,.3),0 8px 18px -4px rgba(37,99,235,.55)}
.usermenu-pop{position:absolute;right:0;top:calc(100% + 8px);min-width:220px;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:0 16px 40px rgba(15,23,42,.16);padding:8px;z-index:60}
.usermenu-head{padding:8px 10px 10px;border-bottom:1px solid var(--line);margin-bottom:6px;display:flex;flex-direction:column;gap:2px}
.usermenu-label{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-weight:600}
.usermenu-email{font-size:13px;color:var(--ink);font-weight:600;word-break:break-all}
.usermenu-logout{display:flex;align-items:center;gap:9px;width:100%;padding:9px 10px;border:0;border-radius:8px;background:none;color:var(--bad);font-size:13.5px;font-weight:600;cursor:pointer;text-align:left}
.usermenu-logout:hover{background:#fef2f2}
.usermenu-logout svg{width:16px;height:16px;flex:0 0 auto}
.usermenu-logout:disabled{opacity:.6;cursor:default}

/* ---------- Page body ---------- */
.body{padding:22px 26px 48px}
.pagehead{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.pagehead h1{margin:0;font-size:21px;letter-spacing:-.4px}
.pagehead p{margin:5px 0 0;color:var(--muted);font-size:13px}
.pagehead-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}

/* ---------- KPIs ---------- */
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:var(--r);overflow:hidden;margin-bottom:18px}
.kpi{background:var(--panel);padding:16px 18px;display:flex;flex-direction:column}
.kpi .l{color:var(--muted);font-size:12.5px;font-weight:600;display:flex;align-items:center;gap:7px}
.kpi .l svg{width:14px;height:14px}
.kpi .v{font-size:26px;font-weight:800;letter-spacing:-.6px;margin:8px 0 2px;font-variant-numeric:tabular-nums}
.kpi .d{font-size:12px;font-weight:700;color:var(--muted)}
.kpi .d.up{color:var(--ok)}.kpi .d.down{color:var(--bad)}
/* Per-card "Details →" link, pinned to the top-right of each KPI card. */
.kpi .kpi-detail{margin-left:auto;font-size:11px;font-weight:700}
.spark{height:30px;margin-top:10px}

/* ---------- Panels / grid ---------- */
.grid{display:grid;grid-template-columns:2fr 1fr;gap:18px;margin-bottom:18px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);overflow:hidden}
.panel .h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:15px 18px;border-bottom:1px solid var(--line)}
.panel .h h3{margin:0;font-size:15px;font-weight:700;color:var(--ink);letter-spacing:-.01em}
.panel .h .s{font-size:12px;color:var(--muted);margin-top:2px}
.panel .c{padding:18px}
.link{color:var(--brand);font-size:12.5px;font-weight:600;cursor:pointer;white-space:nowrap}
.link:hover{text-decoration:underline}
/* right-side header cluster: a "Details →" link sitting next to a range picker */
.panel .h .hctrl{display:flex;align-items:center;gap:14px;flex-wrap:wrap;justify-content:flex-end}
/* Tinted, colour-accented header so Recent Payments stands out. */
#recentPanel .h{background:linear-gradient(0deg,#eff6ff,#eff6ff);border-bottom-color:#bfdbfe}
#recentPanel .h h3{color:#1d4ed8}
#recentPanel .h h3::before{content:"";display:inline-block;width:8px;height:8px;border-radius:2px;background:#2563eb;margin-right:8px;vertical-align:middle}
.axis{display:flex;justify-content:space-between;color:#94a3b8;font-size:11px;font-weight:600;margin-top:6px}

/* ---------- Tables ---------- */
.tablewrap{width:100%;overflow-x:auto}
table{width:100%;border-collapse:collapse}
th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:#475569;font-weight:700;padding:11px 18px;background:#f1f5f9;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:12px 18px;border-bottom:1px solid var(--line);font-size:13px;vertical-align:middle}
tr:last-child td{border-bottom:0}
tbody tr:hover td{background:#fbfcfe}
.right{text-align:right}
.mono{font-variant-numeric:tabular-nums;font-weight:700;white-space:nowrap}
.neg{color:var(--bad)}
.cust{font-weight:600;word-break:break-word}
tbody tr.cust-row{cursor:pointer}
.sub2{color:var(--muted);font-size:11.5px;margin-top:2px}

.tag{font-size:11px;font-weight:700;padding:3px 9px;border-radius:6px;border:1px solid;white-space:nowrap;display:inline-block}
.t-ren{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}
.t-one{background:#f0fdf4;color:#15803d;border-color:#bbf7d0}
.t-up{background:#fffbeb;color:#b45309;border-color:#fde68a}
.t-ref{background:#fef2f2;color:#b91c1c;border-color:#fecaca}
.t-def{background:#f1f5f9;color:#475569;border-color:#e2e8f0}

.pill{font-size:11px;font-weight:700;padding:3px 9px;border-radius:20px;display:inline-block;white-space:nowrap}
.pill-ok{background:#f0fdf4;color:#15803d}
.pill-bad{background:#fef2f2;color:#b91c1c}
.pill-warn{background:#fffbeb;color:#b45309}
.pill-def{background:#f1f5f9;color:#475569}

.fix{font-size:10px;font-weight:700;color:#b45309;background:#fffbeb;border:1px solid #fde68a;border-radius:5px;padding:1px 5px;margin-left:6px;vertical-align:middle;cursor:help}

/* ---------- Revenue by type bars ---------- */
.barrow{display:flex;align-items:center;gap:12px;margin:14px 0}
.barrow:first-child{margin-top:2px}
.barrow .nm{width:104px;font-size:12.5px;color:#475569;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.track{flex:1;height:9px;background:#eef2f7;border-radius:6px;overflow:hidden}
.fill{height:100%;border-radius:6px;min-width:2px;transition:width .4s ease}
.barrow .amt{width:84px;text-align:right;font-variant-numeric:tabular-nums;font-weight:700;font-size:12.5px}

/* ---------- Search ---------- */
.search{display:flex;align-items:center;gap:8px;background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:7px 11px;width:300px;max-width:100%;color:var(--muted)}
.search svg{flex:0 0 auto}
.search input{border:0;background:none;outline:0;width:100%;font-size:13px;color:var(--ink)}

/* ---------- Global top search (header) ---------- */
.topsearch{position:relative;flex:1 1 auto;min-width:0;max-width:520px;margin:0 18px}
.topsearch-in{width:100%;background:#fff;border-radius:10px;padding:9px 13px;box-shadow:var(--shadow);transition:border-color .15s,box-shadow .15s,color .15s}
.topsearch-in:hover{border-color:#cfd8e3}
.topsearch-in:focus-within{border-color:var(--brand);color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
.gs-pop{position:absolute;top:calc(100% + 8px);left:0;right:0;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:0 16px 44px rgba(15,23,42,.18);z-index:70;max-height:min(70vh,520px);overflow:auto;padding:6px}
.gs-loading,.gs-empty{padding:18px 14px;text-align:center;color:var(--muted);font-size:13px}
.gs-group{padding:4px 0}
.gs-group+.gs-group{border-top:1px solid var(--line);margin-top:4px}
.gs-h{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700;padding:8px 12px 4px}
.gs-item{display:block;width:100%;text-align:left;border:0;background:none;cursor:pointer;padding:8px 12px;border-radius:8px;font-family:inherit}
.gs-item:hover{background:var(--brand-soft)}
.gs-main{display:block;font-size:13.5px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.gs-sub{display:block;font-size:11.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}

/* ---------- list filter bar ---------- */
.filterbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 18px;border-bottom:1px solid var(--line)}
.filterbar .search{width:auto;flex:1 1 220px;min-width:180px}
.filterbar .fsel{border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 11px;font-size:13px;color:var(--ink);font-family:inherit;cursor:pointer}
.filterbar .fsel:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
.filterbar .fdate{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 10px;font-size:13px;color:var(--ink);font-family:inherit}
.filterbar .fdate:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
.filterbar .frl{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}

/* ---------- Pager ---------- */
.pager{display:flex;align-items:center;gap:12px;justify-content:flex-end;padding:14px 18px;border-top:1px solid var(--line);color:var(--muted);font-size:12.5px}
.pager .pinfo{margin-right:auto}
.pager button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 12px;font-size:12.5px;font-weight:600;color:#334155;cursor:pointer}
.pager button:hover:not(:disabled){background:#f8fafc}
.pager button:disabled{opacity:.45;cursor:default}

/* ---------- States ---------- */
.loading,.empty,.errbox{padding:48px 20px;text-align:center;color:var(--muted);font-size:14px}
.empty{padding:36px 20px}
.errbox{color:var(--bad)}
.spin{width:22px;height:22px;border:2.5px solid var(--line);border-top-color:var(--brand);border-radius:50%;display:inline-block;animation:sp .7s linear infinite;vertical-align:-5px;margin-right:10px}
@keyframes sp{to{transform:rotate(360deg)}}

.ph{max-width:520px;margin:60px auto;text-align:center;background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:42px 34px}
.ph .ico{width:54px;height:54px;border-radius:14px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;margin:0 auto 16px}
.ph .ico svg{width:26px;height:26px;stroke:currentColor;fill:none;stroke-width:2}
.ph h2{margin:0 0 8px;font-size:19px}
.ph p{margin:0;color:var(--muted);font-size:13.5px;line-height:1.6}

/* ---------- Scrim (mobile) ---------- */
.scrim{position:fixed;inset:0;background:rgba(2,6,23,.5);z-index:30;opacity:0;pointer-events:none;transition:opacity .2s}
.scrim.show{opacity:1;pointer-events:auto}

/* ---------- Forms (Record Payment) ---------- */
.form{max-width:680px}
.hidden{display:none !important}
.frow{margin-bottom:16px}
.frow label{display:block;font-size:12.5px;font-weight:600;color:#334155;margin-bottom:6px}
.frow .req{color:var(--bad);font-weight:700}
.ctl{width:100%;border:1px solid var(--line);border-radius:8px;padding:9px 11px;font-size:14px;font-family:inherit;color:var(--ink);background:#fff;transition:border-color .15s,box-shadow .15s}
.ctl:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
select.ctl{appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2'><path d='M6 9l6 6 6-6'/></svg>");background-repeat:no-repeat;background-position:right 11px center;padding-right:32px}
textarea.ctl{resize:vertical;min-height:54px}
.help{font-size:12px;color:var(--muted);margin-top:6px;line-height:1.5}
.two{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.formactions{display:flex;align-items:center;gap:14px;margin-top:6px;padding-top:16px;border-top:1px solid var(--line)}
.formactions .btn[disabled]{opacity:.6;cursor:default}
.alert{border-radius:8px;padding:11px 13px;font-size:13px;margin-bottom:16px;line-height:1.5}
.alert-ok{background:#f0fdf4;border:1px solid #bbf7d0;color:#15803d}
.alert-bad{background:#fef2f2;border:1px solid #fecaca;color:#b91c1c}
.alert .mono{font-weight:600}
.stripefetch{display:flex;gap:8px;align-items:stretch}
.stripefetch .ctl{flex:1}
.stripefetch .btn{flex:0 0 auto;white-space:nowrap}
.ctl.locked,.ctl[readonly]{background:#f1f5f9;color:#475569;cursor:not-allowed}

/* ---------- Customer Analytics funnel ---------- */
.frange{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.frange .rl{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.frange .dash{color:var(--muted)}

/* Customers panel range toolbar — full-width row under the header so the
   narrow (1fr) panel never squeezes the control into a cramped mid-wrap. */
.crange{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:11px 18px;border-bottom:1px solid var(--line);background:#fbfcfe}
.crange .rl{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.crange .dash{color:var(--muted)}

table.funnel{font-variant-numeric:tabular-nums}
table.funnel th{padding:6px 9px;text-align:right;font-size:10px;white-space:nowrap}
table.funnel th.lft{text-align:left}
table.funnel tr.grp th.gb{text-align:center;color:#475569}
table.funnel tr.sub2h th{background:#fff;font-size:9.5px;color:#94a3b8;padding-top:4px;padding-bottom:7px}
table.funnel td{padding:7px 9px;font-size:12.5px}
table.funnel td.num{text-align:right}
table.funnel td.lft{font-weight:600;white-space:nowrap;color:#334155}
table.funnel td.z{color:#cbd5e1;font-weight:400}
table.funnel th.gsep,table.funnel td.gsep{border-left:1px solid var(--line)}
table.funnel tr.tot td{background:#fbfcfe;font-weight:800;border-top:2px solid var(--line);border-bottom:0;color:var(--ink)}
table.funnel tbody tr:hover td{background:#f6f9ff}
/* group colours — acquisition / trial / cancelled / paid, so the bands read at a glance */
table.funnel tr.grp th.g-acq{color:#1d4ed8;background:#eff4ff}
table.funnel tr.grp th.g-trial{color:#b45309;background:#fff7ed}
table.funnel tr.grp th.gb.g-cancel{color:#b91c1c;background:#fef2f2}
table.funnel tr.grp th.gb.g-paid{color:#15803d;background:#ecfdf3}
table.funnel tr.sub2h th.g-trial{color:#c2812e;background:#fffaf3}
table.funnel tr.sub2h th.g-cancel{color:#cf6b6b;background:#fff6f6}
table.funnel tr.sub2h th.g-paid{color:#3f9d63;background:#f4fdf7}
table.funnel td.num.g-acq:not(.z){color:#1d4ed8}
table.funnel td.num.g-trial:not(.z){color:#b45309}
table.funnel td.num.g-cancel:not(.z){color:#b91c1c}
table.funnel td.num.g-paid:not(.z){color:#15803d}
/* clickable drill-down cells — a number you can open */
table.funnel td.fcell{cursor:pointer;position:relative;font-weight:700}
table.funnel td.fcell:hover{background:#eef4ff;box-shadow:inset 0 0 0 1px var(--brand)}
table.funnel td.fcell::after{content:"";position:absolute;left:9px;right:9px;bottom:4px;border-bottom:1px dotted currentColor;opacity:.35}
table.funnel td.fcell:hover::after{opacity:.8}
table.funnel tr.tot td.fcell:hover{background:#e6efff}

/* customer summary (beside Recent Payments) */
#custPanel .c{padding:8px 18px}
.srow{display:flex;align-items:center;gap:10px;padding:11px 0;border-bottom:1px solid var(--line)}
.srow:last-child{border-bottom:0}
.srow .dot{width:9px;height:9px;border-radius:50%;flex:0 0 auto}
.srow .lbl{font-size:13px;color:#475569;font-weight:500}
.srow .val{margin-left:auto;font-variant-numeric:tabular-nums;font-weight:700;font-size:13.5px;color:var(--ink)}

/* ---------- Detail modal (customer / connect / funnel drill-down) ---------- */
body.modal-open{overflow:hidden}
.modal{position:fixed;inset:0;z-index:80;display:flex;align-items:flex-start;justify-content:center;padding:56px 20px}
.modal[hidden]{display:none}
.modal-scrim{position:absolute;inset:0;background:rgba(2,6,23,.55);animation:mfade .15s ease}
@keyframes mfade{from{opacity:0}to{opacity:1}}
.modal-card{position:relative;width:100%;max-width:860px;max-height:calc(100vh - 112px);display:flex;flex-direction:column;background:var(--panel);border-radius:16px;box-shadow:0 30px 80px rgba(2,6,23,.5);overflow:hidden;animation:mrise .18s ease}
@keyframes mrise{from{transform:translateY(10px);opacity:0}to{transform:none;opacity:1}}
.modal-head{display:flex;align-items:center;gap:12px;padding:16px 18px;border-bottom:1px solid var(--line);flex:0 0 auto}
.modal-title{font-size:15px;font-weight:800;color:var(--ink);flex:1 1 auto;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.modal-title .mt-sub{font-weight:500;color:var(--muted);font-size:13px}
.modal-back{border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 11px;font-size:12.5px;font-weight:600;color:#334155;cursor:pointer;font-family:inherit;flex:0 0 auto}
.modal-back:hover{background:#f8fafc}
.modal-close{border:0;background:#f1f5f9;border-radius:8px;width:30px;height:30px;font-size:15px;color:#475569;cursor:pointer;flex:0 0 auto;line-height:1}
.modal-close:hover{background:#e2e8f0;color:var(--ink)}
.modal-body{padding:16px 18px 20px;overflow:auto}
.modal-body table{width:100%;border-collapse:collapse}
.modal-body thead th{position:sticky;top:0;background:var(--panel);text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:700;padding:8px 10px;border-bottom:1px solid var(--line);z-index:1}
.modal-body td{padding:9px 10px;font-size:13px;border-bottom:1px solid var(--line);color:#334155}
.modal-body td.num{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}
.modal-body tr.rowlink{cursor:pointer}
.modal-body tr.rowlink:hover td{background:var(--brand-soft)}
.modal-foot{padding:12px 4px 0;color:var(--muted);font-size:12.5px;text-align:right}
.modal-pager{border-top:0;padding:12px 0 0}
.modal-sec{margin-bottom:20px}
.modal-sec:last-child{margin-bottom:0}
.modal-sec h4{margin:0 0 10px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}
.modal-sec-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}
.modal-sec-head h4{margin:0}
.mstat{font-size:12px;font-weight:700;color:var(--brand);background:var(--brand-soft);border-radius:20px;padding:4px 11px;white-space:nowrap}
.kvgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:1px;background:var(--line);border:1px solid var(--line);border-radius:10px;overflow:hidden}
.kv{display:flex;flex-direction:column;gap:2px;background:var(--panel);padding:9px 12px}
.kvk{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:700}
.kvv{font-size:13px;color:var(--ink);font-weight:600;word-break:break-word}

/* ---------- Customer profile page (inside modal) ---------- */
.pf-head{display:flex;align-items:center;gap:16px;padding:4px 2px 18px;border-bottom:1px solid var(--line);margin-bottom:18px}
.pf-avatar{flex:0 0 auto;width:56px;height:56px;border-radius:50%;display:grid;place-items:center;font-size:20px;font-weight:800;color:#fff;background:linear-gradient(135deg,var(--brand) 0%,#6366f1 100%);letter-spacing:.02em}
.pf-idblock{min-width:0;flex:1 1 auto}
.pf-name{font-size:19px;font-weight:800;color:var(--ink);line-height:1.2}
.pf-email{font-size:13.5px;color:#475569;margin-top:2px;word-break:break-word}
.pf-meta{font-size:12px;color:var(--muted);margin-top:5px}
.pf-statuswrap{flex:0 0 auto;align-self:flex-start}
.pf-stats{display:grid;grid-template-columns:repeat(6,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-bottom:18px}
.sc{background:var(--panel);padding:13px 14px;min-width:0}
.sc-k{font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sc-v{font-size:17px;font-weight:800;color:var(--ink);margin-top:5px;font-variant-numeric:tabular-nums;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sc-sub{font-size:11px;font-weight:600;color:var(--muted);text-transform:capitalize}
.pf-tabs{display:flex;gap:4px;flex-wrap:wrap;border-bottom:1px solid var(--line);margin-bottom:16px}
.pf-tab{appearance:none;border:0;background:transparent;padding:8px 13px;font-size:13px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;border-radius:6px 6px 0 0}
.pf-tab:hover{color:#334155;background:#f8fafc}
.pf-tab.active{color:var(--brand);border-bottom-color:var(--brand)}
.pf-panel{min-height:60px}
.pf-search{margin-bottom:12px}
.pf-search input{width:100%;max-width:320px;border:1px solid var(--line);border-radius:8px;padding:8px 12px;font-size:13px;color:var(--ink);background:#fff}
.pf-search input:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.pf-appimg{width:18px;height:18px;border-radius:4px;object-fit:cover;vertical-align:-4px;margin-right:7px}

/* ---------- Clickable drill-downs (Revenue by Type + Customers panel) ---------- */
/* Revenue-by-Type bar rows become buttons: hover lift + cursor cue. */
.barrow.rev-click{cursor:pointer;border-radius:8px;padding:6px 8px;margin:8px -8px;transition:background .13s}
.barrow.rev-click:hover{background:var(--brand-soft)}
.barrow.rev-click:hover .nm{color:var(--brand)}
.barrow.rev-click .amt{display:flex;align-items:center;justify-content:flex-end;gap:5px}
.barrow.rev-click .amt::after{content:"\203A";color:var(--muted);font-weight:800;opacity:0;transform:translateX(-3px);transition:opacity .13s,transform .13s}
.barrow.rev-click:hover .amt::after{opacity:1;transform:none;color:var(--brand)}
/* Customers-summary rows become buttons when the value is > 0. */
.srow.srow-click{cursor:pointer;border-radius:8px;margin:0 -8px;padding-left:8px;padding-right:8px;transition:background .13s}
.srow.srow-click:hover{background:var(--brand-soft)}
.srow.srow-click:hover .lbl{color:var(--brand)}
.srow.srow-click .val{display:flex;align-items:center;gap:5px}
.srow.srow-click .val::after{content:"\203A";color:var(--muted);font-weight:800;opacity:0;transform:translateX(-3px);transition:opacity .13s,transform .13s}
.srow.srow-click:hover .val::after{opacity:1;transform:none;color:var(--brand)}

/* ---------- Total Revenue "+ credit log" suffix on the KPI card ---------- */
.kpi-plus{font-size:13px;font-weight:800;letter-spacing:-.2px;color:var(--brand);white-space:nowrap}
.kpi-plus.pend{color:var(--muted);font-weight:700;font-style:italic}

/* ---------- Product Credit Log table ---------- */
#creditLogPanel{margin-top:18px}
.cl-table{font-size:12.5px}
.cl-table th{white-space:nowrap}
.cl-table td{vertical-align:top}
.cl-empty{text-align:center;color:var(--muted);font-size:13px;font-weight:500;padding:34px 12px !important}

/* ---------- Customer profile: FULL PAGE + action toolbar ---------- */
.btn.danger{background:#fff;border-color:#fecaca;color:#dc2626}
.btn.danger:hover{background:#fef2f2}
.btn.ok{background:#fff;border-color:#bbf7d0;color:#15803d}
.btn.ok:hover{background:#f0fdf4}
.pf-page{max-width:1080px}
.pf-topbar{margin:0 0 12px}
.pf-head-page{align-items:flex-start}
/* right-aligned action cluster (status + buttons) */
.pf-actions{flex:0 0 auto;display:flex;flex-direction:column;align-items:flex-end;gap:10px}
.pf-statusline{display:flex;align-items:center}
.pf-actionbtns{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.pf-menu{position:relative}
.pf-menu-pop{position:absolute;right:0;top:calc(100% + 6px);z-index:20;background:var(--panel);border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 32px rgba(2,6,23,.18);padding:6px;min-width:210px;display:flex;flex-direction:column}
.pf-menu-pop[hidden]{display:none}
.pf-menu-pop button{appearance:none;border:0;background:transparent;text-align:left;padding:9px 11px;border-radius:7px;font-size:13px;font-weight:600;color:#334155;cursor:pointer;white-space:nowrap}
.pf-menu-pop button:hover{background:var(--brand-soft);color:var(--brand)}

/* ---------- Edit customer form ---------- */
.ef-page{max-width:1000px}
.ef-head{margin:2px 2px 16px}
.ef-head h2{font-size:22px;font-weight:800;margin:0 0 3px;color:var(--ink)}
.ef-sub{font-size:13px;color:var(--muted)}
.ef-panel{padding:22px}
.ef-sectitle{font-size:13px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin:0 0 18px;padding-bottom:12px;border-bottom:1px solid var(--line)}
.ef-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px 22px}
.ef-field{display:flex;flex-direction:column;gap:6px}
.ef-lab{font-size:12.5px;font-weight:700;color:#334155}
.ef-lab .req{color:#dc2626}
.ef-input{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:14px;color:var(--ink);background:#fff;outline:none;transition:border-color .15s,box-shadow .15s}
.ef-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
select.ef-input{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='3'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:34px}
.ef-msg{margin:18px 0 0;font-size:13px;font-weight:600;padding:10px 12px;border-radius:9px}
.ef-msg.ok{background:#f0fdf4;color:#15803d;border:1px solid #bbf7d0}
.ef-msg.err{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}
.ef-actions{display:flex;gap:10px;margin-top:22px}

/* ---------- Responsive ---------- */
@media(max-width:1100px){
  .grid{grid-template-columns:1fr}
}
@media(max-width:980px){
  .app{grid-template-columns:minmax(0,1fr)}
  .side{position:fixed;left:0;top:0;width:268px;transform:translateX(-100%);transition:transform .22s ease;z-index:40;box-shadow:0 12px 48px rgba(0,0,0,.45)}
  .side.open{transform:none}
  .burger{display:inline-flex}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .pf-stats{grid-template-columns:repeat(3,1fr)}
  .body{padding:18px 16px 40px}
  .top{padding:12px 16px}
  .filterbar .search{width:220px}
  .topsearch{margin:0 10px}
}
@media(max-width:560px){
  .kpis{grid-template-columns:1fr}
  .pf-stats{grid-template-columns:repeat(2,1fr)}
  .cl-table{font-size:11.5px}
  .ef-grid{grid-template-columns:1fr}
  .pf-head-page{flex-wrap:wrap}
  .pf-actions{align-items:flex-start;width:100%}
  .pf-actionbtns{justify-content:flex-start}
  .rangewrap .rl{display:none}
  .crumb{display:none}
  .topsearch{margin:0 8px 0 0}
  .modal{padding:0}
  .modal-card{max-width:none;max-height:100vh;height:100vh;border-radius:0}
  .kvgrid{grid-template-columns:1fr}
  .two{grid-template-columns:1fr}
}

/* ---------- Login screen ---------- */
.login-body{display:grid;place-items:center;min-height:100vh;background:
  radial-gradient(1200px 600px at 50% -10%,#0f1d3a 0%,transparent 60%),
  linear-gradient(160deg,#0b1220 0%,#131c30 100%);padding:24px}
.login-wrap{width:100%;max-width:404px}
.login-card{background:var(--panel);border-radius:16px;padding:30px 30px 26px;
  box-shadow:0 24px 60px rgba(2,6,23,.45),0 2px 6px rgba(2,6,23,.3)}
.login-brand{display:flex;align-items:center;gap:11px;margin-bottom:22px}
.login-logo{width:38px;height:38px;border-radius:10px;background:#000;display:grid;place-items:center;flex:0 0 auto;box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}
.login-logo svg{width:27px;height:27px;display:block}
.login-brandtext b{display:block;font-size:16px;font-weight:800;color:var(--ink);line-height:1.1}
.login-brandtext span{font-size:11px;color:var(--muted)}

.login-tabs{display:grid;grid-template-columns:1fr 1fr;gap:4px;background:#f1f5f9;border-radius:10px;padding:4px;margin-bottom:22px}
.login-tab{border:0;background:none;padding:9px 8px;border-radius:7px;font-size:13px;font-weight:600;color:var(--muted);cursor:pointer}
.login-tab.active{background:var(--panel);color:var(--ink);box-shadow:var(--shadow)}

.login-title{font-size:20px;font-weight:800;margin:0 0 4px}
.login-sub{font-size:13px;color:var(--muted);margin:0 0 20px}

.login-field{display:block;margin-bottom:14px}
.login-field[hidden]{display:none}
.login-field span{display:block;font-size:12px;font-weight:600;color:#334155;margin-bottom:6px}
.login-field input{width:100%;padding:11px 13px;border:1px solid var(--line);border-radius:9px;font-size:14px;color:var(--ink);background:#fff;outline:none;transition:border-color .15s,box-shadow .15s}
.login-field input:focus{border-color:var(--brand2);box-shadow:0 0 0 3px var(--brand-soft)}
.login-hint{font-size:11.5px;color:var(--muted);margin:-6px 0 14px;line-height:1.5}

.login-msg{font-size:13px;font-weight:500;padding:10px 12px;border-radius:9px;margin-bottom:14px}
.login-msg.error{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}
.login-msg.success{background:#f0fdf4;color:#15803d;border:1px solid #bbf7d0}

.login-btn{width:100%;padding:12px;border:0;border-radius:10px;background:var(--brand);color:#fff;font-size:14px;font-weight:700;cursor:pointer;transition:background .15s}
.login-btn:hover{background:#1d4ed8}
.login-btn:disabled{opacity:.65;cursor:default}

.login-foot{font-size:12px;color:var(--muted);text-align:center;margin:18px 0 0}
.login-copy{text-align:center;color:#64748b;font-size:11.5px;margin:16px 0 0;letter-spacing:.02em}

/* ================================================================
 * HELPDESK (Support) — Phase 1
 * ================================================================ */

/* Support dashboard KPI grid: 4 per row (8 cards) instead of 5. */
.kpis.hd-kpis{grid-template-columns:repeat(4,1fr)}

/* ---- Status & priority pills (color-coded) ---- */
.hd-pill{font-size:11px;font-weight:700;padding:3px 9px;border-radius:20px;display:inline-block;white-space:nowrap;border:1px solid transparent;line-height:1.5}
/* statuses */
.hd-st-new{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}
.hd-st-open{background:#ecfeff;color:#0e7490;border-color:#a5f3fc}
.hd-st-pending{background:#fffbeb;color:#b45309;border-color:#fde68a}
.hd-st-waiting-on-customer{background:#fff7ed;color:#c2410c;border-color:#fed7aa}
.hd-st-waiting-on-third-party{background:#fdf4ff;color:#a21caf;border-color:#f5d0fe}
.hd-st-in-progress{background:#eef2ff;color:#4338ca;border-color:#c7d2fe}
.hd-st-resolved{background:#f0fdf4;color:#15803d;border-color:#bbf7d0}
.hd-st-closed{background:#f1f5f9;color:#475569;border-color:#e2e8f0}
.hd-st-reopened{background:#fef2f2;color:#b91c1c;border-color:#fecaca}
.hd-st-archived{background:#f8fafc;color:#94a3b8;border-color:#e7ebf0}
.hd-st-def{background:#f1f5f9;color:#475569;border-color:#e2e8f0}
/* priorities */
.hd-pr-low{background:#f0fdf4;color:#15803d;border-color:#bbf7d0}
.hd-pr-medium{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}
.hd-pr-high{background:#fffbeb;color:#b45309;border-color:#fde68a}
.hd-pr-urgent{background:#fff1e9;color:#c2410c;border-color:#fed7aa}
.hd-pr-critical{background:#fef2f2;color:#b91c1c;border-color:#fecaca}
.hd-pr-def{background:#f1f5f9;color:#475569;border-color:#e2e8f0}

/* ---- Ticket list rows / tags ---- */
tbody tr.hd-row{cursor:pointer}
.hd-tagrow{margin-top:5px;display:flex;flex-wrap:wrap;gap:5px}
.hd-tag{font-size:10.5px;font-weight:600;color:#475569;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:5px;padding:1px 7px;white-space:nowrap;display:inline-block}
.filterbar.hd-filterbar{gap:9px}

/* ---- Ticket detail: split pane ---- */
.hd-detail{max-width:1240px}
.hd-dhead{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin:0 2px 16px;flex-wrap:wrap}
.hd-dsubject{font-size:20px;font-weight:800;letter-spacing:-.3px;color:var(--ink);line-height:1.25}
.hd-dmeta{font-size:12.5px;color:var(--muted);margin-top:5px}
.hd-dhead-pills{flex:0 0 auto;display:flex;align-items:center;gap:7px}
.hd-split{display:grid;grid-template-columns:1fr 340px;gap:18px;align-items:start}
.hd-convo-panel{display:flex;flex-direction:column;min-height:420px}

/* ---- Conversation timeline ---- */
.hd-timeline{padding:18px;display:flex;flex-direction:column;gap:14px;overflow-y:auto;max-height:60vh}
.hd-ev{font-size:13px}
/* message bubbles */
.hd-ev-msg{border:1px solid var(--line);border-radius:10px;padding:11px 13px;background:#fff}
.hd-ev-msg.hd-ev-agent{background:#fff;border-color:#dbeafe;align-self:stretch}
.hd-ev-msg.hd-ev-customer{background:#f8fafc;border-color:#e7ebf0}
.hd-ev-msg.hd-ev-note{background:#fffbeb;border-color:#fde68a;box-shadow:inset 3px 0 0 #f59e0b}
.hd-ev-head{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap}
.hd-ev-who{font-weight:700;color:var(--ink);font-size:13px}
.hd-ev-role{font-size:10.5px;font-weight:600;color:var(--muted);text-transform:capitalize;background:#f1f5f9;border-radius:5px;padding:1px 6px}
.hd-ev-badge{font-size:10px;font-weight:700;border-radius:20px;padding:2px 8px;text-transform:uppercase;letter-spacing:.03em}
.hd-ev-badge.agent{background:#eff6ff;color:#1d4ed8}
.hd-ev-badge.cust{background:#f0fdf4;color:#15803d}
.hd-ev-badge.note{background:#fef3c7;color:#b45309}
.hd-ev-time{margin-left:auto;font-size:11.5px;color:#94a3b8;white-space:nowrap;font-variant-numeric:tabular-nums}
/* email delivery indicator on message bubbles */
.hd-ev-mail{font-size:10px;font-weight:700;border-radius:20px;padding:2px 8px;text-transform:uppercase;letter-spacing:.03em;cursor:default}
.hd-ev-mail.ok{background:#ecfdf5;color:#047857}
.hd-ev-mail.off{background:#fef2f2;color:#b91c1c}
.hd-ev-mail.in{background:#f5f3ff;color:#6d28d9}
.hd-ev-body{color:#334155;line-height:1.55;word-break:break-word}
/* system events (status/priority/assignment/tag changes) */
.hd-ev-system{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:12.5px;padding:2px 2px 2px 4px}
.hd-ev-system .hd-ev-dot{width:8px;height:8px;border-radius:50%;background:#cbd5e1;flex:0 0 auto}
.hd-ev-sysbody{color:#475569}
.hd-ev-sysbody b{color:var(--ink);font-weight:700}
.hd-ev-system .hd-pill{font-size:10px;padding:1px 7px}

/* ---- Composer ---- */
.hd-composer{border-top:1px solid var(--line);padding:14px 18px;background:#fbfcfe;margin-top:auto}
.hd-composer-tabs{display:inline-flex;gap:4px;background:#f1f5f9;border-radius:9px;padding:4px;margin-bottom:10px}
.hd-ctab{border:0;background:none;padding:7px 14px;border-radius:7px;font-size:12.5px;font-weight:600;color:var(--muted);cursor:pointer;font-family:inherit}
.hd-ctab:hover{color:#334155}
.hd-ctab.active{background:var(--panel);color:var(--ink);box-shadow:var(--shadow)}
.hd-composer-input{width:100%;min-height:70px;resize:vertical}
.hd-composer-actions{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-top:10px}
.hd-composer-actions .help{margin-right:auto}

/* ---- Ticket meta panel + action toolbar (right pane) ---- */
.hd-side-panel .c{padding:16px 18px}
.hd-toolbar{display:flex;flex-direction:column;gap:12px;padding-bottom:16px;margin-bottom:14px;border-bottom:1px solid var(--line)}
.hd-tool{display:flex;flex-direction:column;gap:5px}
.hd-tool span{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}
.hd-tool .ctl{padding:8px 11px;font-size:13px}
.hd-kv{display:flex;flex-direction:column}
.hd-kvrow{display:flex;align-items:baseline;gap:10px;padding:8px 0;border-bottom:1px solid var(--line)}
.hd-kvrow:last-child{border-bottom:0}
.hd-kvk{flex:0 0 96px;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:700}
.hd-kvv{flex:1 1 auto;font-size:13px;color:var(--ink);font-weight:600;word-break:break-word;display:flex;flex-wrap:wrap;gap:5px;align-items:center}

/* ---- Detail header action buttons (Edit / Merge) ---- */
.hd-dhead-actions{display:flex;align-items:center;gap:7px;margin-left:4px}
.hd-dhead-actions .btn svg,.hd-attachbtn svg,.hd-histbtn svg{flex:0 0 auto}
/* History toggle (in the conversation panel header) */
.hd-histbtn{gap:6px}
.hd-histbtn.active{background:var(--brand-soft);border-color:#bfdbfe;color:var(--brand)}

/* ---- Merged banner (read-only notice) ---- */
.hd-merged-banner{display:flex;align-items:center;gap:10px;margin:0 2px 16px;padding:11px 14px;border-radius:var(--r);background:#fffbeb;border:1px solid #fde68a;color:#92400e;font-size:13px;font-weight:600;line-height:1.4}
.hd-merged-banner svg{flex:0 0 auto;stroke:#b45309}
.hd-mergelink{color:#1d4ed8;font-weight:700;cursor:pointer;text-decoration:underline}
.hd-mergelink:hover{color:#1e40af}

/* ---- Attachment badge / thumbnail / file chip (timeline) ---- */
.hd-ev-badge.attach{background:#eef2ff;color:#4338ca}
.hd-att-body{padding-top:2px}
.hd-att-thumb{max-width:120px;max-height:120px;border-radius:8px;border:1px solid var(--line);display:block;object-fit:cover}
.hd-att-thumb:hover{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.hd-filechip{display:inline-flex;align-items:center;gap:8px;padding:8px 11px;border:1px solid var(--line);border-radius:9px;background:#fff;color:#334155;font-size:12.5px;font-weight:600;max-width:100%}
.hd-filechip:hover{border-color:var(--brand);background:#f8fafc}
.hd-filechip svg{flex:0 0 auto;stroke:var(--brand)}
.hd-filechip-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hd-filechip-size{color:var(--muted);font-weight:600;flex:0 0 auto}

/* ---- Side-panel attachments list ---- */
.hd-attsec{margin-top:16px;padding-top:14px;border-top:1px solid var(--line)}
.hd-attsec-h{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;margin-bottom:10px}
.hd-attsec-list{display:flex;flex-direction:column;gap:8px}
.hd-attrow{display:flex;align-items:center;gap:10px;padding:8px 10px;border:1px solid var(--line);border-radius:9px;background:#fff}
.hd-attrow:hover{border-color:var(--brand);background:#f8fafc}
.hd-attrow-ico{flex:0 0 auto;width:28px;height:28px;border-radius:7px;background:var(--brand-soft);display:grid;place-items:center}
.hd-attrow-ico svg{stroke:var(--brand)}
.hd-attrow-main{min-width:0;display:flex;flex-direction:column;gap:2px}
.hd-attrow-name{font-size:13px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hd-attrow-meta{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* ---- Attachment staging on the create/edit ticket forms ---- */
.hd-stage{display:flex;align-items:center;flex-wrap:wrap;gap:8px}
.hd-stage-list{display:flex;flex-wrap:wrap;gap:6px}
.hd-stage-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 8px;border:1px solid var(--line);border-radius:20px;background:#fff;font-size:12px;font-weight:600;color:var(--ink)}
.hd-stage-chip .sub2{font-weight:500}
.hd-stage-x{border:0;background:transparent;cursor:pointer;font-size:15px;line-height:1;color:var(--muted);padding:0 2px}
.hd-stage-x:hover{color:var(--bad,#b91c1c)}

/* ---- Composer attach button + drop hint + dragging state ---- */
.hd-attachbtn{gap:6px}
.hd-attachbtn svg{stroke:var(--brand)}
.hd-composer-actions .hd-attachbtn{margin-left:0}

/* ---- Canned-response picker (composer "Templates" menu) ---- */
#hdCannedBtn{gap:6px}
#hdCannedBtn svg{stroke:var(--brand)}
.hd-canned-wrap{position:relative;display:inline-block}
.hd-canned-menu{position:absolute;right:0;bottom:calc(100% + 6px);z-index:40;width:340px;max-width:80vw;max-height:320px;overflow-y:auto;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 32px rgba(15,23,42,.16);padding:6px}
.hd-canned-item{display:block;width:100%;text-align:left;background:transparent;border:0;border-radius:8px;padding:9px 11px;cursor:pointer;font:inherit}
.hd-canned-item:hover{background:var(--brand-soft)}
.hd-canned-item-t{display:block;font-weight:700;color:var(--ink);font-size:13px}
.hd-canned-item-c{font-weight:600;color:var(--brand);font-size:11px;background:var(--brand-soft);border-radius:6px;padding:1px 6px;margin-left:4px}
.hd-canned-item-b{display:block;color:var(--muted);font-size:12px;margin-top:2px;line-height:1.4}
.hd-canned-empty{padding:12px 11px;color:var(--muted);font-size:12.5px}
/* placeholder chips shown on the canned-response edit form */
.hdc-ph{background:#eef2ff;border:1px solid #dbe1fb;color:#3730a3;border-radius:6px;padding:1px 6px;font-size:11.5px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;white-space:nowrap}
.hd-drophint{font-size:11.5px;color:var(--muted);text-align:center;padding:6px 12px;border-top:1px dashed var(--line);background:#fbfcfe}
.hd-convo-panel.hd-dragging{outline:2px dashed var(--brand);outline-offset:-4px;background:var(--brand-soft)}
.hd-convo-panel.hd-dragging .hd-drophint{color:var(--brand);font-weight:600}
textarea.ctl.hd-drop-on{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft);background:var(--brand-soft)}
.hd-cust-hint{font-size:12px;margin-top:6px;min-height:1em;line-height:1.4}
.hd-cust-hint.loading{color:var(--muted);font-style:italic}
.hd-cust-hint.muted{color:var(--muted)}
.hd-cust-hint.ok{color:#15803d;font-weight:600}

/* ---- History / audit log rows ---- */
.hd-log{padding:12px 18px;display:flex;flex-direction:column;overflow-y:auto;max-height:calc(60vh + 120px)}
.hd-logrow{display:flex;align-items:baseline;gap:12px;padding:9px 2px;border-bottom:1px solid var(--line);font-size:12.5px}
.hd-logrow:last-child{border-bottom:0}
.hd-logtime{flex:0 0 132px;color:#94a3b8;font-variant-numeric:tabular-nums;white-space:nowrap}
.hd-logactor{flex:0 0 auto;font-weight:700;color:var(--ink)}
.hd-logdesc{flex:1 1 auto;color:#475569;display:flex;flex-wrap:wrap;align-items:center;gap:5px}
.hd-logdesc .hd-pill{font-size:10px;padding:1px 7px}

/* ---- Agents & Users (support/agents) ---- */
.ag-note{background:#fffaf0;border:1px solid #fde8c4;color:#8a5a12;border-radius:10px;padding:11px 14px;font-size:12.5px;line-height:1.5;margin:0 0 16px}
.ag-list td.cust{font-weight:600;color:var(--ink)}
.ag-actions{white-space:nowrap;text-align:right}
.ag-actions .btn{margin-left:6px;padding:5px 10px;font-size:12px}
.ag-hint{font-size:12px;color:var(--muted);margin-top:16px;line-height:1.5}
.ag-pw{margin-top:10px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:15px;font-weight:700;letter-spacing:.5px;color:var(--ink);background:#fff;border:1px dashed var(--brand);border-radius:8px;padding:10px 13px;user-select:all;word-break:break-all}
@media(max-width:820px){
  .ag-actions{text-align:left}
  .ag-actions .btn{margin:4px 6px 0 0}
}

/* ---------- Help Desk config & analytics (Phase 2) ---------- */
.hdc-note{background:#f8fafc;border:1px solid var(--line);color:#475569;border-radius:10px;padding:11px 14px;font-size:12.5px;line-height:1.5;margin:0 0 16px}
/* business-hours / SLA calendar editor (Settings) */
.hd-bh-enable{display:inline-flex;align-items:center;gap:8px;font-size:13.5px;font-weight:600;color:var(--ink);cursor:pointer}
.hd-bh-enable input{width:16px;height:16px}
.hd-bh-grid{display:flex;flex-direction:column;gap:8px;margin:14px 0 4px;max-width:420px}
.hd-bh-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px solid var(--line)}
.hd-bh-row:last-child{border-bottom:0}
.hd-bh-day{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--ink);cursor:pointer;min-width:120px}
.hd-bh-day input{width:15px;height:15px}
.hd-bh-times{display:inline-flex;align-items:center;gap:8px}
.hd-bh-time{width:110px;padding:5px 8px}
.hd-bh-to{color:var(--muted);font-size:12px}
.hdc-note b{color:#334155}
/* email delivery / setup status panel on the Email Channels page */
.hdc-setup{padding:16px 18px;margin-bottom:16px}
.hdc-setup-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:12px}
.hdc-setup-head h2{font-size:14px;font-weight:700;color:var(--ink);margin:0}
.hdc-setup-rows{display:flex;flex-direction:column;gap:8px;margin-bottom:14px}
.hdc-stat{display:flex;align-items:center;gap:8px;font-size:13px;color:#334155}
.hdc-dot{width:9px;height:9px;border-radius:50%;flex:0 0 auto}
.hdc-dot.ok{background:#10b981;box-shadow:0 0 0 3px #d1fae5}
.hdc-dot.off{background:#f43f5e;box-shadow:0 0 0 3px #ffe4e6}
.hdc-webhook label{display:block;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#94a3b8;margin-bottom:5px}
.hdc-webhook-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.hdc-webhook-row code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:6px;padding:6px 9px;color:#334155;word-break:break-all;flex:1 1 260px}
.hdc-warn{margin:9px 0 0;font-size:12px;line-height:1.5;color:#9a3412;background:#fff7ed;border:1px solid #fed7aa;border-radius:8px;padding:9px 11px}
.hdc-warn b{color:#7c2d12}
.hdc-list{margin-bottom:18px}
.hdc-list td.cust{font-weight:600;color:var(--ink)}
.hdc-list code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:5px;padding:1px 6px;color:#334155;display:inline-block;margin:1px 0}
.hdc-block{margin-bottom:18px}
.grid.hdc-even{grid-template-columns:1fr 1fr}
textarea.ef-input{resize:vertical;min-height:70px;line-height:1.5;font-family:inherit}
.ef-field.ef-full{grid-column:1 / -1}
/* Automation rule builder rows */
.hdc-rows{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.hdc-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.hdc-row select,.hdc-row input{border:1px solid var(--line);border-radius:8px;padding:8px 11px;font-size:13px;color:var(--ink);background:#fff;font-family:inherit;outline:none}
.hdc-row select:focus,.hdc-row input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.hdc-row input[data-k=value],.hdc-row select[data-k=value]{flex:1;min-width:160px}
.hdc-cond-row select[data-k=field]{min-width:150px}
.hdc-act-row select[data-k=type]{min-width:150px}
.hdc-row .btn.ghost{margin-left:auto}
/* 14-day volume mini bar chart */
.hdc-vol{display:flex;align-items:flex-end;gap:8px;height:150px;padding-top:8px}
.hdc-vbar{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;gap:4px;min-width:0}
.hdc-vfill{width:100%;max-width:34px;background:linear-gradient(180deg,#60a5fa,#2563eb);border-radius:5px 5px 0 0;min-height:3px;transition:height .2s}
.hdc-vn{font-size:11px;font-weight:700;color:#334155;font-variant-numeric:tabular-nums}
.hdc-vd{font-size:10px;color:var(--muted);white-space:nowrap}

/* ---- CSAT feedback list (Reports) ---- */
.hdc-csat-cmt{padding:10px 0;border-bottom:1px solid var(--line)}
.hdc-csat-cmt:last-child{border-bottom:0}
.hdc-csat-cmthead{font-size:12.5px;color:var(--muted);margin-bottom:3px}
.hdc-csat-cmthead strong{color:#f59e0b;font-size:13px}
.hdc-csat-cmtbody{font-size:13.5px;color:#334155;white-space:pre-wrap;word-wrap:break-word}

/* ---- Responsive ---- */
@media(max-width:1100px){
  .kpis.hd-kpis{grid-template-columns:repeat(2,1fr)}
  .hd-split{grid-template-columns:1fr}
}
@media(max-width:560px){
  .kpis.hd-kpis{grid-template-columns:1fr}
  .hd-logrow{flex-wrap:wrap;gap:2px 10px}
  .hd-logtime{flex:0 0 100%}
  .hdc-vd{display:none}
}

/* ---------- Connect Analytics: utilised-cost footer on KPI cards ---------- */
.kpi .an-cost{margin-top:10px;padding-top:9px;border-top:1px dashed var(--line);font-size:13.5px;font-weight:700;color:var(--ink)}
.kpi .an-cost .sub2{font-weight:400;white-space:nowrap}

/* ---------- Connect Analytics: clickable failure-reason drill-down ---------- */
/* Reason and connect rows expand on click; hover makes that discoverable. */
tr.an-reason-row,
tr.an-conn-row{transition:background .12s}
tr.an-reason-row:hover,
tr.an-conn-row:hover{background:#eff4ff}
tr.an-reason-row:hover td:first-child{color:var(--brand)}
/* nested connect table inside an expanded reason: tighter, visually inset */
tr.an-reason-detail > td{border-left:3px solid var(--brand-soft)}
tr.an-reason-detail table th{background:#f8fafc;font-size:10.5px;padding:8px 12px}
tr.an-reason-detail table td{padding:9px 12px}